If there are any problems with the product(s) received, please contact us within 7 days of delivery.


We aim to ship all orders within three days from date of purchase; however, due to circumstances beyond our control this may not always be possible. Delivery within the UK mainland & the Republic of Ireland is free; additional charges may be incurred for delivery to other destinations.

At our discretion, items may be shipped either via Royal Mail or courier.


Non-European Union customers please note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges, if applicable, are the sole responsibility of the purchaser. We advise that you check with your country’s customs office to determine:

  • if aloe arborescens is subject to customs duties; and
  • if it is subject, what these additional costs will be.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. Aloeone does not mark merchandise values below value or mark items as ‘gifts’, as international regulations prohibit such behaviour.